Customer Agent

Job description

True to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors. Hamilton Central Europe is located in Timisoara, Romania and develops and produces microliter syringes, needles, dosing pumps, pipetting modules and accessories for analytical and research laboratories, as well as accessories for medical devices used in intensive care units. In addition, we provide financial accounting services for the Hamilton companies. Job Description: - Maintain and strengthen long-term relationships with existing customers, ensuring a high level of satisfaction and continuous engagement. - Act as the main point of contact for assigned customer accounts, providing timely support, clarifications, and assistance related to orders, technical requirements, and ongoing projects. - Understand customer needs and translate them into actionable internal tasks for production, engineering, and logistics teams. - Monitor ongoing orders, deliveries, and after-sales feedback to ensure...