Customer Service Specialist II

Job description

About Blackhawk Network One4All (part of Blackhawk Network): One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way. Overview: Job Title: Customer Service Specialist II Contract: Permanent: Workplace: Hybrid – 2 days in office per week Hours: 37.5: Reports to: Director, Customer Service: The Customer Service Department is responsible for providing first and second line customer support for our products and services via telephone, email, chat, and social media. This is delivered using a blended approach from both our offices across Europe or indirectly using outsourced partners. We work closely with internal account teams, product and technology, finance, legal & compliance, external partners, and the Global Customer Team in the US. Our Customer Service teams s...