Senior Technical Program Manager

Job description

Job Description Job Title: Senior Program Manager, Product Development - AI & Agent Experience An industry-leading tech company: At Zendesk, we get passionate about building software that delivers the ultimate customer experience. Your favorite brands maximize our products to engage you as a customer, and we lead the industry with beautifully simple software. We’re constantly innovating, and we apply this philosophy to all prioritized initiatives. Job Summary: As a Senior Program Manager on our Product Development team, you’ll work with Product Management and Engineering to define and execute the roadmap for capabilities that allow Zendesk to provide a fully integrated, scalable and easy-to-use AI solution for admin and agents. You’ll work side-by-side with our AI teams (Knowledge, AI Agents, Copilot and more…) and its numerous internal stakeholders to drive solutions for cross-product/cross-functional problems and initiatives. This also includes unifying the customer experience for using all of our AI products, e.g. how to write procedures. Additionally, you will leverage your knowledge and expertise to enhance decision-making processes and improve program outcomes. What You’ll Be...