District Supervisor, Patient Access Coordination

Job description

The District Supervisor, Patient Access Coordination oversees district-level access operations across a defined geographic area. This leader ensures consistent execution of patient access workflows, timely referral coordination, and a best-in-class patient experience. Supporting the Regional Manager, Patient Access Coordination, this role drives operational performance, coaching, and standardization across all clinics within the assigned district. Essential Functions: Leadership & Team Management: - Manage the hiring, staffing, training, scheduling and performance of Patient Access Coordinators within the district. - Conduct regular check-ins, performance evaluations, and skill development plans, to lead, coach and develop the district access coordinators - Cascade regional-level goals and ensure alignment with organizational KPIs. - Foster a culture of accountability, collaboration, and patient-first service. Operational Oversight: - Oversee day-to-day referral coordination, follow-up scheduling, patient preparation, and front-end RCM readiness tasks across all clinics in the district. - Ensure consistent execution of standardized workflows, scripts, scheduling protocols, and docu...