Senior Director, Partnership Strategies & Solutions

Job description

Role Overview As a Senior Director, Partnership Strategies & Solutions you’ll own a portfolio of strategic client accounts, ensuring long-term retention and positioning our organization as an indispensable partner. You’ll lead day-to-day engagement and growth strategies while driving operational alignment. By building deep relationships, anticipating risks, and coordinating cross-functional solutions, you’ll deliver excellence and continuous improvement. This role requires strategic thinking, influence without authority, and the ability to navigate complexity in competitive service environments. Remote role with 50-60% expected travel. What You'll Do: - Serve as the primary point of contact for assigned clients, fostering strong, long-term relationships. - Lead retention efforts by identifying at-risk accounts and executing recovery plans. - Develop strategic account plans aligned with client needs and organizational goals. - Partner cross-functionally to co-create solutions that improve service delivery and reduce costs. - Conduct business reviews, monitor KPIs, and surface insights using CRM tools. - Facilitate contract renewals and craft compelling proposals. What We Offer: Comp...