Director of Hospitality and Guest Engagement

Job description

Salary: $130,000 - $160,000 Other Forms of Compensation: Benefits: Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards - Best Places to Work, This is R/A ! Job Summary: As the Director of Hospitality and Guest Engagement supporting a high-profile global financial services client, you will play a pivotal role in shaping an elevated hospitality experience for both employees and visitors. Drawing on guest experience data and insights, you will design and implement innovative hospitality strategies, training programs, and service initiatives that enhance satisfaction, build a strong culture of service, and set new standards for excellence across multiple locations. Location: Based in New York City (5 days/week onsite). Travel: Up to 15% travel to client sites in New York, Chicago, Miami, and Greenwich, CT. Key Responsibilities: · Provide vision and leadership to create a reimagined, best-in-class employee and client experience. · Serve as the primary point of contact for hospitality and guest engagement for...