Customer Success Manager

Job description

About Us Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, Observe.AI enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale. On a single platform, Observe.AI combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida, Observe.AI delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel. The Opportunity: We are seeking a Customer Success Manager to drive customer adoption, value realization, and retention. In this role, you will work closely with contact center leaders and executive stakeholders to help enterprises transform how they operate by deploying AI agents, copilots, and conversational intelligence, to drive meaningful process change, and achieve measurable business outcomes. You will act as a...