Application Analyst

Job description

The Application Analyst provides essential, courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution. About the Role: In this opportunity you will: Analyzes customer problems of low complexity Assesses scope of impact: Mitigates customer impact of issues and executes work arounds Implements problem resolution as identified in documented solutions Engage others as appropriate and escalate as required Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults. Proactively monitors production and nonproduction environments and/or applications Conducts root cause analysis and correlation of other system and/or application problems of low complexity Works on smaller, minimally complex projects/issues that require a singular area of expertise. Participates in project planning sessions with team members. Manages multiple and sometimes competing priorities with guidance. Aids the preparation of status updates for customer problems or projec...