Technical Support Representative

Job description

Requirements: - Answer technical support requests via email, chat, and phone; - Help guide customers through the setup process. - Collaborate with our engineering team to solve more complex issues. - Identify, document, and follow up with engineers on product bugs and features; - Update knowledge base and troubleshooting documentation for internal and customer use; - Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers. - Fluent in English; - Excellent written and verbal communication skills; - Previous experience in a client-facing technical role for a product business. - Strong problem-solving, decision-making, and critical-thinking skills; - Professional, courteous, and committed to providing amazing customer support; - Open-minded, positive, and keen to learn; - Great attitude, team player. - Willing to work flexible hours; - Keen to mentor and help train junior team members. Nice to Have: Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building A...