Outside Repair Coordinator

Job description

Position Summary: A Penske Outside Repair Coordinator manages repairs sent from a Penske facility to an outside vendor. This position has frequent vendor and shop contact. An ORC ensures units are transported to and from outside repair facilities, obtains estimates and invoices for repairs, and documents pertinent information in internal systems. Major Responsibilities: Using multiple systems while interacting with vendors and Penske shops, this position will perform some or all of the following: Qualifications: • 5 years of customer service experience preferred• Strong verbal and written communication skills required• Ability to learn necessary general knowledge of trucks and components in order to interface with customers regarding maintenance issues. • College graduate preferred due to the systems used in daily process (AS/400, ServiceNet, Microsoft Excel, and Microsoft Access). • Requires strong ability to multitask between different Penske systems to provide all necessary information and to answer all customer inquiries.• Must have excellent organizational skills. • Ability to work flexible hours if required depending on locations serviced.• Regular, predictable, full attendan...