Patient Services Representative - Dermatology

Job description

Job Summary: Performs receptionist, registration, and clerical duties associated with delivering patient care with focus on excellent customer service. Job Description: Key Responsibilities: Welcome patients and visitors, ensuring a positive and professional experience. Manage patient scheduling, check-ins, and check-outs. Accurately verify and update patient demographic, insurance, and billing information. Collect co-pays, deductibles, and other payments as needed. Answer phone calls, respond to inquiries, and direct messages appropriately. Work collaboratively with clinical and administrative staff to maintain smooth operations. Maintain patient confidentiality and comply with HIPAA and MaineGeneral policies. Qualifications: Customer service or healthcare office experience preferred. Excellent communication and organizational skills. Ability to adapt to changing schedules and work in a team-oriented environment. Familiarity with electronic health records (EHR) is a plus. Scheduled Weekly Hours: 32 Scheduled Work Shift: Job Exempt: No Benefits: Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to...