Undergrounding Program Customer Experience and Engagement Intern

Job description

Requisition ID # 171486 Job Category: Administrative / Clerical: Job Level: Individual Contributor: Business Unit: Energy Delivery: Work Type: Hybrid: Job Location: Oakland; Dublin; Sacramento: Department Overview: The Customer Experience & Engagement team, part of the Underground program in Electric Operations, is a collaborative, data‑informed, and customer‑obsessed group dedicated to understanding and improving the end‑to‑end experiences of our customers. We work closely with cross‑functional partners to identify pain points, elevate customer insights, and design solutions that enhance satisfaction, increase engagement, and strengthen trust. Our focus is to ensure every customer interaction is clear, seamless, and supportive—and that our organization has the tools, insights, and strategies needed to deliver exceptional experiences consistently. Position Summary: You will support a fast‑paced and highly collaborative team dedicated to improving the customer experience and identifying actionable customer insights across the Undergrounding program. You will contribute to research, analysis, communications, and program support efforts that will help drive measurable improvements in...