Team Leader

Job description

Team Leader Position Summary: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering a “WOW” guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests. Qualifications: - Constantly sets the example by maintaining visibility and interacting with guests. - Models a “guest comes first” attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous. - Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency. - Handles guest complaints effectively using the C A R E model – courtesy, apology, resolution, extra effort. - Interacts effectively with diverse groups of people and does not have or display any biases. - Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean and safe. - Treats all employees with care and respect. - Motivates and inspires employees to achieve high performance while adhering to Company procedures. - Provides feedback and recognition. - Willin...