Access Digital Health Ambassador - Revenue Cycle

Job description

The Digital Health Ambassador serves as a champion for digital healthcare solutions and provides essential support to patients as they navigate their care pathway utilizing digital tools. This position involves educating and supporting individuals to improve their digital literacy and access to health resources, which helps bridge the digital divide and empowers people to take a more active role in their health. Essential Job Statements: Educate and Assist Patients: Guide and support patients in using digital tools, such as kiosks, tablets, MyChart, online portals, and telehealth services to manage their health and health data more effectively. Promote Digital Tools: Actively advocate for and market digital health technologies through various channels including but not limited to being present at the kiosk to aid in patient education. Report and Track Issues: Report, track and escalate issues related to digital health technologies that impact the effective use and promotion of digital tools, including submission of IT tickets and communication to impacted stakeholders. Gather feedback: Collect information from patients and other users regarding their experience with digital health...