Representative III, Customer Service

Job description

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. I. Job Summary: The Customer Service Representative III position receives and processes requests from customers, serves as the end-to-end point of contact for customers and resolves customer issues. Representatives work independently to resolve complex customer requests and issues. Individuals manage critical customer projects, collaborating with internal and external contacts to ensure timely and accurate service. II. Essential Duties and Responsibilities: - Handles incoming calls, emails, inquiries and transactions from various segments within the book of business. - Possess a strong knowledge of internal process, understands relationships and key linkages between business units. - Collaborates with internal and external parties to coordinate service related activities and manage client projects. - Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions. - Possess strong time management and follow through skills, has the ability to transition seamlessly between service request...