Sr. Software Engineer, Full Stack — Agentic AI

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Shape how enterprises design and deliver customer experiences by building AI powered applications on top of Genesys Cloud that solve real operational challenges. This role operates at the intersection of product innovation and engineering execution, where ideas move quickly from concept to production and directly impact how businesses engage with their customers at scale. You will work within an innovations t...