Director, AI Enablement

Job description

Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview: How you can make a difference The Director, AI Enablement, is accountable for how AI is strategically applied across the customer experience to deliver measurable business and customer outcomes. This role ensures AI investments are grounded in real customer pain points, embedded into priority journeys, and scaled responsibly to improve experience, resolution, and operational efficiency. Success is defined by what changes for customers and the business, not by pilots, tools, or experimentation. What you'll be doing: What you will need to be successful #LI-Remote This is a remote position. - Own the enterprise strategy for applying AI through the customer experience, aligned to priority journeys and business outcomes - Identify and prioritize AI use cases based on Voice of Customer insights, journey analytics, contact drivers, and business impact - Ensure AI is used to reduce friction, increase clarity, and improve customer confidence, not simply to automate tasks - Partner hands‑on with data science, engineering, product, and operations teams to shape AI use...