Loyalty Rewards Agent (Harrah's Metropolis, Illinois)

Job description

JOB TITLE: Loyalty Rewards Agent GRADE: Non-Union DEPARTMENT: Marketing REPORTS TO: Loyalty Rewards Supervisor PAY TYPE: BENEFITS: $15 Hourly 21 yrs of age Medical, Dental, Vision, Life & Disability Insurance , 401(k), Paid Time Off, Education Assistance, Team Member Discounts JOB SUMMARY - Provide exceptional customer service while selling and utilizing Caesars Rewards program. Assist patrons with all reasonable requests. HOW YOU WILL CREATE THE EXTRAORDINARY: Handles all reserved special events through a computerized system. Distributes promotional giveaways via various marketing tools. Redeems all documents through the system. Assists with stocking of supplies and keeping a clean and neat work area. Abides by all Accounting and Internal Control Procedures. Creates and maintains patron accounts through CMS. Provide a pleasant experience for all guests by utilizing Spotlight behaviors at all times. Sell and promote our loyalty program “Caesars Rewards” as well as other promotions and events. Resolve guest issues utilizing our Service Recovery process or communicate to a Supervisor. Must greet and assist all patrons with courtesy at all times. Greets buses daily with all an upbeat...