Workforce Coordinator

Job description

Preferred Qualifications: Job Summary Responsible for assisting in managing day-to-day operations based upon plan set by Workforce Planning Analysts to include processing time off requests, answering associate inquiries, etc. Monitor daily incoming workloads and balance resources to meet service level objectives and assist with managing associate schedules. Support call center reporting, allocation and other call center technologies. Major Tasks, Responsibilities, and Key Accountabilities Coordinates real-time management of workloads and resources for the center. Schedules associate time off the phones for training, meetings, and other business purposes. Ensures all system coverage is maintained and scheduled. Provides daily reports for assigned areas within the contact centers. Verifies contingent labor hours and corrects discrepancies. Performs other duties and projects as assigned. Nature and Scope Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. None. Work Environment Located...