Product Support Engineer

Job description

Overview Product support engineers are skilled and motivated individuals responsible for providing product and application support to Edmund Optics 'customers. This role provides a unique opportunity to support engineers, scientists, and researchers in a variety of application spaces including biomedical, industrial inspection, semiconductor and R&D. As part of a dynamic team, Product Support Engineers are extensively trained to assist customers with Edmund Optics’ off-the-shelf components, and play a crucial role in sharing, explaining, and demonstrating how optics can benefit customers’ applications. This requires a strong technical background, desire to solve technical challenges, excellent communication skills, and a passion for delivering exceptional customer service. The Product Support position is a foundational role for engineers starting their career in a fast and fun team-based environment providing a platform of unique opportunities to understand how a global tech company operates. Responsibilities: - Engage with customers via phone, email and chat to provide product and application support to customers - Actively participate in regular trainings given by 3rd party suppl...