Windows File Services Custom Application Engineer

Job description

Who we are NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success. What you'll be doing: - Provide operational support for enterprise applications integrated with Windows File Services, ensuring stable and reliable service delivery. - Resolve application-related incidents and service requests within agreed SLA timelines, maintaining accurate ticket updates and operational documentation. - Perform proactive health checks, monitoring, and maintenance of application servers and supporting databases. - Provide Level 2 support for application issues, performing troubleshooting and root cause analysis to restore service quickly and prevent recurrence. - Execute minor configuration and standard changes while coordina...