Product Support Specialist

Job description

At Similarweb, we're revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our cutting-edge platform and unique data empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since! We’re on the lookout for a Product Support Specialist for the Tier 1 team to join our Prague team on-site every day, becoming a product expert and supporting our customers. If you’re a service-oriented problem solver with a passion for tech and love engaging with teams in person, this could be your perfect role! Here's what you'll be doing all day: In this role, you’ll help ensure that users get the most out of Similarweb’s products. Here’s what you’ll be doing daily: - Deliver high-quality support : Provide personalized, prompt, and accurate responses to customer inquiries (mainly via email). - Work efficiently : Achieve high satisfaction ratings, quick response, and speedy resolutions. 📈 - Become a product expert : Learn Similarweb’s platform ins...