CS Documentation Coordinator

Job description

Description We're seeking a highly motivated Import Coordinator (m/f/d) to manage and streamline the ZIM process for our customers. The ideal candidate will be responsible for providing accessible, efficient, and friendly support, ensuring seamless and high-quality booking experience. They will proactively communicate with customers, addressing inquiries and resolving any issues promptly. Additionally, the representative will offer alternative solutions as needed, ensuring quick and clear responses to maintain a high level of customer satisfaction. Key Responsibilities: - Coordinate booking confirmations and ensure space availability on vessels - Complete clearance procedures and ensure accurate data entry for all shipments. - Oversee the full booking process, including land transportation planning for exports. - Communicate with internal departments such as Documentation, Vessel Planning, and Sales to ensure booking requirements are met - Maintain proactive communication with customers to address inquiries and provide ongoing support. - Monitor vessel schedules and proactively inform customers of changes, delays, or cancellations. - Ensure compliance with international trade regul...