Project Manager, Customer Engineering Services

Job description

Project Manager, Customer Engineering Services This position leads a team on complex small projects or a significant segment of a medium-scale project. The role translates customer requirements into executable plans that achieve customer acceptance and meet business objectives. Work is performed with limited day-to-day instruction, and performance is evaluated upon completio of assignments. The position requires strong project management and communication skills to support Executive Management during solution installations and customer escalations. Acting as a customer advocate, the role partners with local sales, service representatives, and internal Ricoh stakeholders to resolve issues efficiently and restore or improve customer satisfaction with minimal supervision. Key responsibilities include managing solution assurance for complex installations, facilitating cross-functional collaboration, and ensuring readiness across customer requirements, system capabilities, site preparation, and team preparedness. Through effective communication and leadership, this role drives customer satisfaction, problem resolution, and Ricoh product improvements in a fast-paced, multi-account enviro...