Room Service Server - Hotel Indigo Los Angeles Downtown

Job description

JOB OVERVIEW: Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment. DUTIES AND RESPONSIBILITIES: FINANCIAL RETURNS: Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks. May answer room service phones and record orders; utilize up-selling techniques to increase sales. PEOPLE: Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments. GUEST EXPERIENCE: Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction. Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards. RESPONSIBLE BUSINESS: Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests. Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as neces...