Service Desk with German - Consultant (f/m/d)

Job description

Service Desk with German - Consultant (f/m/d) ENABLING YOU TO SHAPE A BETTER TOMORROW: Code number: J000018201: Entry level: Professionals: Location: Cluj, Timisoara: Organization: MHP - A Porsche Company Tasks Tasks Tasks: - You will serve as the first point of contact for customers seeking technical assistance via phone, support portal, or email - You will identify and assess customer needs to ensure prompt and accurate support - You will provide first-level support for basic IT issues and service requests related to systems, applications, and hardware - You will escalate unresolved issues or complex service requests in accordance with agreed service level agreements (SLAs) - You will work continuously to improve customer service, user perception, and overall satisfaction - You will maintain and update the Knowledge Base, ensuring documentation is accurate, helpful, and up to date Qualifications Qualifications Qualifications: - Minimum 2 years of experience in Service Desk, Helpdesk, IT Support or Customer Support Roles with a strong focus on technical issue resolution - Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of...