Night Auditor -Hotel Front Desk

Job description

JOB SUMMARY: $17.00 an hour. Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. KEY JOB FUNCTIONS: - Ensures that all guest contact is courteous, informative and thorough. - Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. - Receives cash, credit cards and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes restaurants and special events. - Ensures the timely deliver of all messages, mail and packages left for guests and departments within the Hotel/Casino. - Is responsible for the control of safe deposit transactions. - Works closely with hosts to ensure that all complimentary and amenity offerings are provided consistent with the agreed upon arrangements. - Empowered to ensure guests’ problems/complaints are resolved in a prompt, courteous and efficient manner. - Maintains knowledge of Hotel, Community and Special Events to p...