Remote Operations Engineer

Job description

Vestas Eólica, S.A.U. > Service > Global Service Operations > Remote Operations Center EMEA As a Remote Operations Engineer at the Madrid ROC, you will be part of the strategic core ensuring the global availability of our wind turbine fleet. This high-level technical position focuses on real-time monitoring, advanced diagnostics, and remote incident resolution, directly affecting performance optimization and the reduction of the cost of energy. What You Will Do: - As part of our 24/7 Monitoring Team, your role is built upon three strategic pillars: - The Technical "Problem Solver": You will use advanced SCADA and SAP tools to diagnose why a multi-million euro machine has stopped. Your role is to determine with precision whether you can fix the issue with a single click from Madrid or if a technician must be dispatched to the field - The Effective Communicator: You will manage communications with customers and field technicians during urgent incidents. You demonstrate the ability to translate complex technical problems into simple, professional solutions via both phone and email - Operational Resilience: In a 24/7 environment, your responsibility is paramount. You will maintain high...