National Account Manager, Retail

Job description

About This Role Experienced Account Management professional, overseeing and participating in various Account Management and customer relationship management processes. Responsible for representing the company's interests and building business relationships to enhance account management performance. Key Responsibilities: Own and drive national retail account programs by developing, executing, and managing sales and marketing strategies that deliver profitable growth aligned to Carrier’s National Account objectives. Lead end‑to‑end program and project management , including setup, design, scheduling, vendor oversight, change management, and ensuring all milestones, audits, and deliverables are met on time. Build and strengthen strategic partnerships with national retail customers, distributors, dealers, and third‑party vendors to expand existing business and unlock new growth opportunities. Track, analyze, and report program performance by establishing KPIs, SLAs, and financial metrics, and presenting clear trend and performance updates to executive leadership. Collaborate cross‑functionally with sales, marketing, finance, and operations to manage rebates/accruals, ensure contractual...