CUSTOMER SERVICE/RECEPTIONIST

Job description

Job DetailsJob Location: TH Media - Dubuque, IA 52001Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: First ShiftJob Category: Customer ServiceOverall Responsibilities: Participate in the achievement of team and departmental goals and objectives to fulfill the Audience Development targets. Maintain thorough and up-to-date records as it pertains to customer service for print and digital subscribers and classified clients. Provide support for team members and co-workers. Specific Responsibilities: Model a “customer comes first” environment with pro-active commitment to internal and external customer service. Provide customer service both over the counter, on-line via email, and on the telephone, mobile/target Proactively work to increase the number of print and digital subscribers to all TH Media products. This may include, but not limited to, outbound sales calls by telephone and email. Provide online support for all community publishing products and services with both traditional products and newer technology. Troubleshoot basic technical issues with customers. Assist Supervisor/Manager in sales reporting and other departmental matters relating...