Sales & Customer Service Manager

Job description

At Whiddon, we are driven by purpose – supporting older Australians to live fulfilling lives, connected to their communities. We are seeking an experienced Sales and Customer Service Manager to lead our centralised Admissions, Sales and Customer Liaison functions, playing a critical role in driving sustainable growth and exceptional customer experience across Residential Aged Care, Home Care and Retirement Living. THE OPPORTUNITY: As the trusted first point of contact for prospective residents, clients and families, this leadership role is instrumental in shaping how Whiddon engages with customers at some of life’s most significant moments. You will lead high‑performing, customer‑facing teams, drive change, and partner closely with the likes of Operations, Care, Finance, Property and Marketing to achieve occupancy, revenue and service excellence outcomes. This is a strategic and hands‑on role, owning Whiddon’s end‑to‑end admissions and sales frameworks, strengthening CRM capability, and delivering meaningful insights that support informed decision‑making across the organisation. KEY RESPONSIBILITIES: - Lead and deliver Whiddon’s admissions and sales strategy across Residential Aged...