Customer Services Manager

Job description

We are pleased to share an opportunity for someone to us as a Customer Services Manager. As a Customer Services Manager, you will lead with empathy, empowering and coaching a team of Customer Services Advisors to consistently deliver outstanding service and ensure customers receive efficient, effective resolutions to their queries. You will work closely with Operations Managers and the Head of Customer Services to guide the team through change, while supporting the delivery of new and enhanced services. You will be committed to developing the team’s capability and confidence on an ongoing basis, championing best practice and promoting the desired behaviours at all times. In addition, you will support Operations Managers in managing and monitoring service performance, with a strong focus on continuous improvement, using data-led insight to drive decisions and improve outcomes. Permanent | Full Time | 37 hours per week | Monday to Friday | Dereham Office Base Working hours: 10:00 -18:30: Please see the attached The Customer Services Manager The Part I Play Statement , for responsibilities and requirements details. Applications are welcomed for the role of Customer Services Manager fr...