Guest Relations Manager (Security Manager)

Job description

Job DetailsJob Location: The Standard Spa, Miami Beach - MIAMI BEACH, FL 33139Position Type: Full Time. Position Summary: The Guest Relations Manager (Security Manager) is responsible for ensuring the safety, security, and overall well-being of guests, team members, and the property at The Standard Spa, Miami Beach. This role blends traditional security leadership with a strong guest-focused approach, balancing risk mitigation, compliance, and operational oversight with a warm, professional presence. The Guest Relations Manager leads all security operations, proactively identifies risks, manages incidents, and partners across departments to maintain a safe, seamless, and welcoming environment. Key Responsibilities: Identify, assess, and mitigate safety and security risks across the property. Oversee all security operations, ensuring a safe environment for guests, employees, and visitors. Investigate and manage all incidents, accidents, and claims, ensuring proper documentation and follow-up. Maintain and manage all CCTV and access control systems, including monitoring and maintenance coordination. Implement and oversee key control systems, including issuance and tracking of all key...