Eligibility Manager

Job description

Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking an Eligibility Manager with excellent customer service skills to evaluate, enhance and process applications for ADA paratransit service and travel planning services. Job Responsibilities: - Perform virtual and in-person ADA paratransit assessments (as needed) to determine eligibility according to FTA guidelines and maintain database of eligible passengers. - Provide travel planning services information including fares, service areas and system use to all interested parties. - Provide travel counseling, information and referral resources using the Travel Navigatior Program. - Coordination with the existing ADA paratransit contractor by proactively collaborating to help identify and resolve any ongoing issues. - Communicate on a regular basis to ensure customer service efforts meet the demands of the contract and the client. - Establish relationships with key consumer agencies to facilitate direct communication and feedback as well as a proactive customer focus. - Respond to...