IT Service Desk Agent

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People. Job Title: IT Service Desk Agent Location: Tampa, FL: Job Type: Full-time: Summary: We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in our Tampa office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required. Responsibilities: - Provide frontline technical support to end-users via phone calls, email, and chat - Respond to inquiries in a timely and professional manner - Troubleshoot and resolve technical problems, escalating as required - Record and document all requests or incidents in our Freshservice Platfor...