Director, LCM

Job description

The LCM Director will lead a professional team of managers, technical experts, customer service representatives, and field service technicians, ensuring customers receive prompt and best in class support over the lifetime of the equipment. The LCM Director will ensure that monthly targets for estimates and bookings are aggressively maintained to support the overall revenue targets. The ideal candidate will possess strong knowledge of the packaging industry, demonstrate the ability to model customer service excellence, train others, and create new sources of aftermarket revenue. The position reports to the VP/General Manager of Federal and in the Waukesha, WI facility. The position will work in close collaboration with the Director of Global Aftermarket Sales and Service. Domestic and limited international travel 15-20%. General: - Develop and oversee the complete implementation of Life Cycle Management solutions including retrofits, options & upgrades, service, and spare parts. - Develop an annual budget and staffing requirements for all LCM departments. - Manage department expenses in accordance with annual budget. - Effectively ensure all the support services are provided and mee...