GXO US Specialist, People Experience Operations and Solutions (Fixed-Term Contract)

Job description

Minimum qualifications: - Bachelor's degree or equivalent practical experience. - 5 years of experience in a customer or client-facing role in HR operations. - 5 years of experience in stakeholder management, process improvement, and cross-functional solution delivery. Preferred qualifications: - Experience in HR service delivery, supplier performance management, and scaling operations using data-driven insights. - Ability to resolve complex escalations and design/implement HR tools and systems. - Ability to navigate ambiguity and drive standardization across global, cross-functional teams. - Excellent communication skills with a focus on enhancing the end-user experience. About the job: As a Googler Experience Operations (GXO) Specialist, you will drive operational accuracy and scalability for critical service lines within scaled operations management. You will be responsible for maintaining high-quality service delivery, managing complex stakeholder relationships, and executing on program initiatives that directly impact the Googler experience. By troubleshooting system infrastructures and standardizing workflows across regions, you will ensure our internal processes remain effic...