Labs Administrator: Office of Innovative Technologies - UTK

Job description

This position is part of UTK’s central IT organization and will be responsible for supporting all facets of student computer labs from planning to implementation & operational maintenance, both technical and logistical. This role will perform systematic analysis of complex problems and processes to determine solutions relevant to HE student computer labs. This position can function as a project leader or team member and work is completed with little oversight with overall accuracy and quality expected. This role will serve as a backup to the senior team leader and will provide guidance and mentoring to other team members as well as development of documentation. Ensures computer labs are stable, available and reliable Ensures hardware and software are functional, with timely resolution of any issues Works in concert with and acts as a backup to senior Labs Administrator Gathers data and reports on needs of users, including operating systems and applications Researches and analyzes newer technologies and develops plans for annual upgrades Evaluates and provides QA for new configurations, ensuring all issues are addressed before deployment Deploys hardware and software upgrades with m...