Kaspar Outdoors: Rifle Repair Customer Specialist

Job description

Description Kaspar Outdoors: Job Description Rifle Repair Customer Specialist Role Summary: This is not a back-room builder role. This is a customer-facing technical role that requires both craftsmanship and ownership. This role owns the full lifecycle of rifle service and custom builds. You are the point person for returned rifles, customer issues, and final product quality. You will diagnose, repair, test, and communicate directly with customers to ensure every rifle meets our standard before it leaves, and that every customer has an excellent experience. What You Will Own: - Full ownership of the RMA process from intake to return - Direct communication with customers regarding issues, expectations, and outcomes - Diagnosis and repair of bolt action rifles including accuracy, feeding, extraction, and function issues - Range validation including zeroing and accuracy confirmation - Final quality control before rifles ship back to customers - Support of custom rifle builds with a focus on precision and reliability - Documentation of issues, fixes, and trends to improve product quality over time - Maintaining a clean, safe, and organized workspace What Success Looks Like: - Customers...