Claims Car Advisor

Job description

Claims is where we deliver on what we say. When someone’s been in an accident, their car isn’t just metal. It’s how they get to work, pick up the kids, live their life. In that moment, they need more than a policy. They need a person. You’re the one guiding them through what happens next, organising repairs, booking hire cars, and keeping things moving. As you do that, you build real judgement and decision-making skills, managing claims end-to-end with coaching behind you. That’s how this role sets you up for long-term career growth. What you’ll be doing: - A full-time role in-office at Chermside - Take ownership of claims once they are lodged and manage them through to resolution - Be the main point of contact for customers, repairers, and assessors, keeping everyone updated and on track - Manage a portfolio of claims at different stages, working through structured workflow queues and daily priorities - Review policy details and evidence to make fair, accurate decisions within guidelines - Approve repairs, arrange hire cars, pay invoices, follow up quotes, and respond to customer updates - Keep detailed and accurate notes so every claim is clear and compliant - Handle calls from c...