RETIREMENT ANALYST II - 72002665

Job description

Requisition No: 874048 Agency: Management Services: Working Title: RETIREMENT ANALYST II - 72002665 Pay Plan: Career Service: Position Number: 72002665: Salary: $42,995.68 - $45,285.50: Posting Closing Date: 04/22/2026: Total Compensation Estimator Tool: Retirement Analyst II: Division of Retirement/Retirement Contact Center State of Florida Department of Management Services This position is located in Tallahassee, FL Position Overview and Responsibilities: The Retirement Analyst II (RA II) in the Contact Center primarily answer support desk phone calls from internal staff and also answer incoming calls and emails from retired members, retirees, beneficiaries, employers and other stakeholders. They take ownership of escalated phone calls and act as a liaison between the Contact Center and other bureaus within the division. They must have knowledge of applicable Florida retirement laws, rules and division policies. They often answer over 60 calls a day and act as subject matter experts for every call queue provided by the Contact Center. Retirement Analys IIs help ensure the incoming calls and emails are answered in an efficient and accurate manner. They are vital in keeping the aba...