Tech Support Specialist

Job description

OneMain is currently hiring for Tech Support Specialists to join our OneSupport team. OneSupport is an internal help desk that provides technical and account support to OneMain team members. We strive to assist the company in all technical aspects and provide support through inbound calls and chats. Applicants must display a strong aptitude for customer service and be motivated to learn financial and technical skills. A comprehensive 10-week training program is provided to all new team members along with excellent opportunities for career growth and development. In the Role: - Password Administration - Chat Support - Supporting customer applications, account servicing, and branch balancing - Basic technical support for issues related but not limited to desktops, laptops, printers, network infrastructure, iPads, Remote Access, mobile devices, and email - Assisting other departments with responsibilities and business needs Requirements: - Strong verbal and written communication skills - Aptitude for critical thinking and problem solving - Capability to multitask - Open minded towards change and dynamic workplace - Flexible and Adaptable - Customer Service Mindset - High attention to...