HR Service Center Compliance Manager

Job description

I. Job Summary As WM accelerates its HR transformation to sustain market leadership, the HR Service Center Manager, Compliance serves as a key leader in advancing Tier 2 governance, strengthening operational discipline, and elevating the overall service experience. This role is accountable for ensuring compliance‑related work is delivered with precision, consistency, and integrity, in alignment with internal policy, regulatory obligations, and defined service standards—while reinforcing a culture of empathy, accountability, and ownership. In close partnership with Payroll, HR Business Partners, Legal, Compensation, and enterprise HR Operations, the Manager drives standardization, escalation resolution, control effectiveness, and continuous improvement across compliance services. II. Duties and Responsibilities: - Oversee Tier 2 support for wage and hour matters, including review and resolution of pay-related inquiries and escalations - Manage prevailing wage operational support, including coordination of required data, documentation, and process adherence - Lead governance and oversight for timekeeping administration, edits, approvals, and issue resolution in partnership with Payro...