Assistant Guest Services Manager

Job description

Description SUMMARY: The Assistant Guest Services Manager is passionate about instilling service to their team, is outgoing, kind and engaging. Our Guest Services group is an active group and they love to be outdoors and genuinely take pride in creating exceptional experiences for our guests. They are supportive of each other and push each other to go the extra mile, above and beyond. Focusing on Valet, Bell, Transportation, and Outside Services, this team more than any other is the first and last impression for our guests. A key player and one of the many teams who creates lasting and unforgettable service experiences for our members and guests! WHAT YOU GET TO DO: - Effectively supervise the team of Guest Service and Outdoor Service Attendants. - Consistently act as a Shore Lodge/Whitetail ambassador, engaging our guests at every opportunity. - Ensure our guest’s arrival, stay and departure service is fulfilled at a 5 Star service level; welcome guests and maintain post on the drive when not assisting guests. - Assist guests with loading/unloading luggage/baggage and escorting to their room. - Assist guests with orientation of Shore Lodge/Whitetail and general area. - Maintain th...