Social Media Engagement Specialist

Job description

About the Opportunity We are looking for a Social Media Engagement Specialist who is nimble, creative, and looking to be the daily heartbeat of our channels. This isn't just about scheduling posts; it’s about the "Social" in Social Media. You will be the main voice talking to our community, building trust, and finding the "earned media" moments that an API might miss. You are equal parts community manager, social-first creator, and engagement strategist. You’re someone who knows how to build trust, spark interaction, test what resonates, and help Contentful adapt to how social platforms and audiences behave today. What to expect?: What you need to be successful? - Community Management and Social Listening: Own the "social inbox" and engage daily with our audience to build relationships, strengthen trust, and surface relevant moments to the Social and Content teams. Monitor mentions, community conversations, competitors, and industry trends to uncover opportunities for Contentful to participate in timely and meaningful ways. - Calendar Management: Contribute to the editorial calendar, ensuring a consistent drumbeat of content that aligns with our marketing strategy. - Content Execut...