Senior Director, Customer Success
Code and Theory · New York City, New York, US
The Machine is an enterprise-grade, AI-orchestrated marketing intelligence and operations platform that embeds directly into the tools marketers already use...
Job description
The Machine is an enterprise-grade, AI-orchestrated marketing intelligence and operations platform that embeds directly into the tools marketers already use — observing, interpreting, and coordinating action across the marketing toolchain with full governance and auditability. We are looking for a Senior Director of Customer Success to build and lead the post-sale customer organization, owning Account Management, Implementations, and Customer Support as direct reporting functions. This leader will be responsible for ensuring our Fortune-class clients realize measurable value from a complex, agent-based software system that integrates deeply into their existing workflows and data environments. WHAT YOU'LL DO: - Account Management through driving net revenue retention, expansion, and executive relationship health across the enterprise book of business - Implementations with overseeing delivery of new client onboardings, data-source integrations, agent/workflow configuration, and environment provisioning, ensuring repeatable, high-quality time-to-value - Customer Support by building and scaling tiered support operations (L1–L3) for a platform with deep integrations, governed data pipe...