Regional Director, Customer Success
Browzwear · London, England, GB
Description About the Role We are seeking a Regional Director, Customer Success who will serve as a co-owner of the Customer Success function , responsible f...
Job description
Description About the Role: We are seeking a Regional Director, Customer Success who will serve as a co-owner of the Customer Success function , responsible for evolving our operating model, driving cross-regional renewals accountability, and partnering directly with the VP to shape CS strategy. The Director is accountable for the integrity of renewals forecasting, the evolution of CS systems, and the development of future CS leaders . Decisions made in this role influence outcomes across multiple regions and time horizons, including board-level reporting on Net Revenue Retention (NRR). What You’ll Do: Function Leadership & Strategy: - Co-own Customer Success strategy with the VP, Customer-Facing Delivery - Identify systemic gaps in CS execution and lead structured improvements - Evolve the CS operating model across regions (not just execute it) - Ensure alignment across regional CS teams on a unified framework and methodology Global Renewals Ownership: - Own the regional renewals forecast and ensure accuracy, consistency, and accountability across regions - Serve as the CS interface to Finance for ARR and renewal reporting - Ensure leadership and board reporting reflects a defensi...