Accounting Cancellations Clerk

Job description

Sterling Automotive Group is seeking a detail-oriented and customer-focused Accounting Cancellations Clerk to work at our Central Accounting Office in Lafayette, LA. This role is responsible for reviewing and processing warranty, GAP, and product cancellations, coordinating refunds to customers and lenders, reconciling schedules, and ensuring all documentation is accurate and compliant with provider and dealership requirements. The Cancellation Clerk reviews, processes, and finalizes cancellation requests for service contracts, aftermarket products, and protection plans. This position works closely with Accounts Payable, F&I Departments, lenders, and customers to ensure accurate payouts and compliant documentation. Essential Duties & Responsibilities: - Process warranty, GAP, and product cancellation requests in accordance with provider and lender requirements - Review contract details to verify eligibility, coverage, and cancellation terms - Calculate prorated refunds and ensure timely payment to customers or financial institutions - Submit cancellation forms and supporting documentation to providers - Track and follow up on outstanding cancellations, chargebacks, and pending refu...