Call Center Representative - Weekday shift only

Job description

CONTACT CENTER AGENT - Monday - Friday // Day Shift Are you ready to turn your passion for helping people into a rewarding career? Join our team as a Member Service Representative and be the friendly voice our members count on every day. If you thrive in a fast-paced, team-driven environment and love solving problems, Floridacentral Credit Union wants to hear from you! This is more than just a call center job - this is your chance to be part of a mission-driven organization that empowers members to reach their financial goals. What You’ll Do: - Be the first point of contact – Receive and respond to incoming calls with professionalism, care, and confidence. - Listen with purpose – Understand each member’s unique situation and find the best solution or product to meet their needs. - Document with precision – Accurately complete all reports, forms, and records while maintaining compliance and security standards. - Solve & support – Resolve discrepancies and forward complex issues to team leads or management as needed. - Educate and empower – Provide complete, up-to-date information about Credit Union policies, loan programs, financial products, and account options. - Promote financial...