CCC Dispatch Coordinator

Job description

All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation’s policies, procedures, guidelines, contractual commitments and governmental regulations. · Effectively process calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures. · Promptly answer and screen incoming calls, with appropriate escalation as needed. · Utilize Scheduling tools provided to monitor for staffing needs and confirm assignments for assigned programs; reassigns staff as needed · Review list of staff availability to ensure patient needs meet staff assigned · Provide pro-active notification to CCC and Program Management of inability to assign staff for patient visits needs. · Ensure timely and accurate documentation. · Take ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. · Maintain compliance with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality. · Participate in the education of new hires a...